Silo Thinking

Some time ago at the State of Nebraska, we recognized it was inefficient for our technology resources to work in IT silos. Prior to consolidation, IT silos existed in every individual agency. As any productive business would do, we began working to break down these legacy silos across the enterprise through organizational and technological change. ...
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NextGen OCIO

At various meetings, committees, commissions, etc. across the State I am now being asked… So what is next?


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It was a Good Tuesday

Monday (Presidents Day) started with a phone call informing me the building that housed the Department of Insurance was on fire.  The initial focus for an IT team during a business continuity event is restoration of IT infrastructure.


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2017 Customer Service Year in Review

Last July I wrote a blog titled Fundamental Data. I discussed the need for measurement of Customer Satisfaction through collection and analysis of data. In order to improve, an organization needs to be able to monitor performance progress against service goals...
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