The CIO Service Desk provides a single point of contact for reporting and tracking service requests and it simplifies the reporting and resolution process.
Service Desk staff can prioritize those issues which need immediate response. Because of their experience, Service Desk staff can resolve issues more quickly than less-experienced agency staff. For those requests that cannot be resolved at the Service Desk level, the ticket will be routed to the systems support staff who will follow-through until a satisfactory resolution is found and the request completed.
CIO Service Desk
email@example.com for general correspondence, other than to report an incident