Tim Cao
IT Administrator
(402) 471-3031
tim.cao@nebraska.gov

Administrator of IDS Program. Responsible for the financials, management and operations of IDS program.

Mike Bittinger
IDS Field Technician
(402) 471-0856
michael.bittinger@nebraska.gov

Field technician, responsible for installations, repair and maintenance of IDS equipment, services and infrastructure, primarily covering the eastern part of the State.

Kyle Banzhaf
IDS Field Technician – North Platte
(308) 535-6699
kyle.banzhaf@nebraska.gov

Field technician, responsible for installations, repair and maintenance of IDS equipment, services and infrastructure, primarily covering the western part of the State.

Kevin Mattson
IDS IT Support Specialist
(402) 471-6560
kevin.mattson@nebraska.gov

Provides technical support and service consultation. Manage customer service and service calls. Also responsible for fixed asset inventory and billing issues.

OCIO Service Desk
(402) 471-4636
(800) 982-2468
cio.help@nebraska.gov

Provides a single point of contact for trouble reporting and tracking and resolution. Service Desk has the necessary tools and resources to resolve issues more quickly.