Last modified on:11.06.10
Description
This group provides a wide array of technical services for the state’s mid-sized computer platforms. There is at least one in every county seat, several based at Office of the CIO and several in state agency locations. The hardware is commonly referred to as AS/400s, and currently known as IBM iSeries processors.
Midrange computing services includes:
- A shared network in every county seat
- Backup and recovery
- Resolution of software and hardware problems
- Performance monitoring and tuning
- Capacity management
- Hardware upgrades to match customer needs
- Maintenance of current operating system levels and PTFs
- Security management to access hardware and software
- Connectivity to other platforms (e.g. PCs, mainframe and other iSeries)
- A platform for 3rd party software to run for our customers
- Remote software distribution from the Office of the CIO
- Software change management
- Data storage
- 24x7 technical support
Business Value
Midrange Technical System Support provides cost and personnel savings. Agencies realize cost savings due to sharing of software and hardware, centralized administration, centralized purchasing, and quantity purchasing discounts. Agencies realize personnel savings because Midrange Technical System Support eliminates the need for agency and county personnel to support the infrastructure. The service allows customers to concentrate on their core business. The service provides quick response and outages, due to 24X7 support and long-term relationships and business volume with service providers.
The service provides secured/private traffic between the remote sites to the core network and dedicated encrypted services. The network is monitored for viruses and network utilization. Centralized support eliminates the need for technical staff at all of the 100 or so remote locations and allows much of the support software to be located centrally vs. all remote sites, thus saving on software license fees and maintenance costs.
By taking a proactive approach to tracking and mitigating future risks (e.g. known equipment and software problems receive fixes at all locations before they can occur elsewhere), this service minimizes downtime.
Customer Profile
- State agencies, boards, and commissions; political subdivisions (e.g., cities, counties, community colleges and school districts); that use applications across governmental boundaries (intergovernmental)
- Third party vendors who offer software solutions of interest to State or local government
Service Cost
CIO Services Catalog (pdf)
Section: Midrange Systems Support Services
Major Cost Drivers/Cost-Saving Tips
- Delete datasets that are no longer needed.
- Share communications services within your building/location.
- Review your bill.
How to Order Service
The Office of the CIO Help Desk may be reached at 1-800-982-2468 or 471-4636 or 471-INFO or by e-mailing GWI.Support@nebraska.gov .
For those interested in self serve capabilities, an End User Desktop allows customers to submit their own tickets. The current status of existing tickets can be obtained with a Lotus Notes client at Helpdesk@nebraska.gov from a browser.
Glossary
PTF – Program Temporary Fix
Date of Last Revision: March 17, 2006
... leading the way