Last modified on:11.06.10

Workflow Automation

Description

Workflow Automation provides the capability through Domino/Lotus Notes to automate office processes and help people work together more efficiently.  This is a programming service to customize databases/applications to meet the needs of the customer’s business.  This can be an internal Lotus Notes application or a Web-based application.

Business Value

Workflow Automation helps agencies function more efficiently by

• Eliminating and/or bringing efficiency to paper processes;
• Streamlining office procedures to reduce cost and processing time;
• Reducing overhead associated with paper, printing, storage, mailing and filing;

• Improving service with more accurate tracking of request status via reminders, ticklers, central location for lookup; and

• Increasing availability of information to authorized people.

Customer Profile

State agencies, boards, and commissions; political subdivisions (e.g., cities, counties, community colleges and school districts); and federal agencies that handle significant volumes of forms and requests and want to:

• Reduce costs related to processing volumes of forms or requests;
• Create controls and efficiencies in relationship to processing forms and requests;
• Improve the overall service of their business; and
• Improve availability and security of information.

Service Cost

Once the workflow has been developed, transaction and hosting fees will be charged according to the current rate.

CIO Services Catalog (pdf)

Major Cost Drivers/Cost-Saving Tips

• . Analyzing the business need, creating process flows and understanding the elements of the process before beginning to automate the workflow will shorten the time required.

How to Order Service

The Office of the CIO Help Desk may be reached at 1-800-982-2468 or 471-4636 or 471-INFO or by e-mailing GWI.Support@nebraska.gov . 

Date of Last Revision: December 12, 2006