Last modified on:10/15/2009
Description
The Conference Calls service allows multiple parties to be on the same call at the same time. Up to 45 people may be included in a call. This service is offered through an agreement with the University of Nebraska. By sharing services, costs can be held down and the savings are passed on to customers. The current cost per call is significantly less than calls from other providers. Multiple bridges are available so there are few conflicts on date and time. Secure and non-secure options are available. Toll-free numbers are also available. Conference call operators set up and initiate the call. Customers simply indicate the date and time of the call.
Business Value
This service provides low-cost, convenient conference calls. The rates for long distance and toll-free calls are significantly less than the rates charged by other providers. There is no equipment to purchase. Additional telephone lines are not needed. No staff is needed to maintain the equipment or to schedule the bridges. The service uses existing 800 numbers, eliminating the need for additional 800 numbers.
Customer Profile
State agencies, boards, and commissions; political subdivisions (e.g., cities, counties, community colleges and school districts); and federal agencies
Service Cost
Conference Calls Rates and Fees (PDF 21k)
How to Order Service
The Office of the CIO Help Desk may be reached at 1-800-982-2468 or 471-4636 or 471-INFO or by e-mailing GWI.Support@nebraska.gov .
For those interested in self serve capabilities, an End User Desktop allows customers to submit their own tickets. The current status of existing tickets can be obtained with a Lotus Notes client at Helpdesk@nebraska.gov from a browser.
Glossary/Expanded Definitions
Bridge – Equipment which allows for the multiple party conferencing.
Secure – Requires participant to enter a pin number before joining a conference call
... leading the way