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Description
IDSP provides the infrastructure for applications involving both state agencies and county offices (e.g. Vehicle Title and Registration (VTR) application).
The service includes:
- Equipment – PCs, terminals, printers, servers, network equipment and cabling
- Diagnosis and troubleshooting of application infrastructure issues
- Network design consulting within county offices
- Network maintenance for county offices
- Network monitoring for infrastructure for the county offices
- Coordination of installation via network services for county offices
- Project management/consulting for new application development or application upgrades when the application involves both state agencies and county government
Business Value
IDSP—Field Services provides cost and personnel savings. Agencies realize cost savings due to business volume and centralization of administration and purchasing. Agencies realize personnel savings because IDSP minimizes or, in most cases, eliminates the need for agency and county personnel to support the infrastructure. The service allows customers to concentrate on their core business. Network outages are handled in a timely manner due to the State’s volume of service and relationship with service providers.
IDSP—Field Services provides increased security by providing secured/private traffic between remote sites and the core network and by providing dedicated encrypted services. By taking a proactive approach to tracking and mitigating future risks (e.g. known equipment problems are replaced before other problems occur), down time is minimized.
Customer Profile
State agencies, boards, and commissions; political subdivisions (e.g., cities, counties, community colleges and school districts); that use applications across governmental boundaries (intergovernmental)
Service Cost
CIO Services Catalog (pdf)
Section: Ingergovernmental Data Services.
Major Cost Drivers/Cost-Saving Tips
- Keep the IDSP informed, on both the state agency and county side, of projects and business plans.
- Provide business wants (which are different than needs) to assist with planning.
How to Order Service
The Office of the CIO Help Desk may be reached at 1-800-982-2468 or 471-4636 or 471-INFO or by e-mailing GWI.Support@nebraska.gov .
For those interested in self serve capabilities, an End User Desktop allows customers to submit their own tickets. The current status of existing tickets can be obtained with a Lotus Notes client at Helpdesk@nebraska.gov from a browser.
Related Products
Data Encryption Services
Internet Services
LAN Services
Date of Last Revision: March 17, 2006
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